top of page
Banner.png

Operational Process Improvement

Persistent, complex operational problems require a holistic approach using systems engineering tools, cross-industry knowledge, and collaboration with providers

Operational excellence is a function of how well your organization can see the objective reality of how it works.

Let us help your organization understand your operations, focus on key metrics, and improve to meet your goals. 

Understand your operations

Can you definitively say that your operations are stable and capable of consistently meeting your needs?

 

​Understand your operations:

  • Develop dashboards to visualize your data for clear insights on process stability and trends

  • Teach your operational leaders to understand and interpret their team's data

 

Armed with the right knowledge, operational leaders will ask better questions & make better decisions.​​

Focus your efforts

Does your organization track hundreds of "key performance indicators"?

​

Focus your operations:

  • Analyze key drivers and relationships between metrics

  • Establish sound organizational performance measures with aligned diagnostic drill down metrics

 

The right metrics create a direct link between your mission and business goals. Strategy development and deployment translates the goals into tangible change actions.

Improve your operations

Have an operational problem that you've tried over and over to solve but can't quite make the impact you need? 

​

Improve your operations:

  • Utilize lean six sigma tools to identify root causes, implement changes, and sustain improvements 

  • Build new processes to meet quality and efficiency goals

  • Incorporate multidisciplinary principles

 

Most organizations define lean through its tools (5S, Value Stream Mapping, Kaizen) but commonly deployed tools primarily focus on improving process efficiency instead of organizational efficiency.​

Impact in Action

71% improvement in patient wait time experience
for ambulatory surgery within 6 months, resulting in significant patient satisfaction gains

Explore how we did it

Custom mathematical optimization tool for OR & clinic
scheduling of new hospital, allowing rapid scenario assessment and reconfiguration 

Explore how we did it

Path Patagonia.png

Expertise

Merging executive healthcare leadership and systems engineering expertise

Process Development & Improvement

  • Deep technical knowledge to translate data into actionable insights, incorporating advanced engineering and lean six sigma certification 

  • Successful end-to-end process design for new or existing practices and hospitals

Executive Operational Leadership

  • Payer and provider operations leadership experience from one of the largest Pediatric integrated delivery systems in the United States

  • Hands-on clinic operations management and telehealth transition in ambulatory and community Behavioral Health 
     

Mathematical Optimization

Lean Six Sigma Black Belt

Workflow Redesign

EHR Transition

Hospital Design & Opening

Telehealth Launch

Clinic Operations

bottom of page